Returns & Refund Policy

Effective Date: 12 June 2024

Thank you for shopping with Giool. We strive to provide high-quality products and excellent customer service. Your satisfaction is important to us, and we understand that sometimes things don’t go as planned. This policy outlines the terms and conditions for returns and refunds. Please read it carefully to understand your rights and obligations.

1. Returns

We may consider returning only if the reason is included in our policy. After collecting a product, if you change your decision without any proper reason that is not included in our list that you don’t purchase that product then that will not be accepted.

Eligibility for Returns

Time Frame: Products must be returned within 3 working days of the delivery date.
Condition: Items must be unused, in the same condition that you received them, and in the original packaging. This includes all accessories, manuals, and any free gifts or bundled items.
Damaged Product During Delivery: If product is damaged during delivery time we may consider returning it.
Wrong Product: We always try to deliver actual products to our customers. But, by mistake if you receive the wrong product we will accept the return.
Product Not Working: After receiving the product if it is not working we may consider returning.

Process for Returns

Initiation: Contact our customer service team at +8801746-717286 to initiate a return. Provide your order number, details of the product, and the reason for the return.
Authorization: Our team will review your request and provide a return authorization along with detailed instructions on how to return your item.
Packaging: Ensure that the item is securely packed to prevent any damage during shipping. We recommend using the original packaging if possible.

2. Refunds

We may consider returning only if the reason is included in our policy.

Eligibility for Refunds

Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return conditions.
Approval: If your return is approved, we will notify you and process the refund to your original method of payment.
Processing Time: Refunds typically take 7-10 business days to appear on your account, depending on your payment provider.

3. Shipping

Return Shipping

Responsibility: Customers are responsible for paying their own shipping costs for returning items unless the return is due to our error (e.g., wrong item shipped, defective product).
Non-Refundable Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Lost or Damaged Returns

Recommendation: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Proof of Shipment: Keep proof of shipment and tracking information until your return has been processed and your refund has been issued.

4. Unboxing Video

To enhance your shopping experience and ensure the quality of our products, we kindly request our customers to record an unboxing video when receiving their orders. This helps us address any issues promptly and provides clear evidence in case of any discrepancies or damages. Here are the details:

Why Record an Unboxing Video?

Proof of Condition: An unboxing video provides clear, timestamped evidence of the condition in which the package and its contents were received. This is especially useful for verifying any claims regarding damaged or missing items.
Faster Resolution: In the rare event that there is an issue with your order, an unboxing video can expedite the resolution process. It allows our customer service team to quickly assess the situation and take the necessary steps to assist you.
Enhanced Customer Support: Having a visual record helps us understand and address your concerns more effectively. It ensures that any discrepancies are documented and handled appropriately.

How to Record an Unboxing Video

Prepare Your Camera: Before opening the package, set up your camera or smartphone to record. Ensure it has enough battery and storage space.
Show the Package: Start by showing the unopened package from all angles, focusing on any labels or seals.
Unbox Slowly: Carefully open the package on camera, showing each step clearly. Remove items one by one, displaying them fully.
Detail Any Issues: If you notice any damage or missing items, ensure they are clearly visible in the video. Describe the issue verbally as you record.
Save the Video: Keep the video file saved in case you need to share it with our customer service team.

5. Changes to This Policy

Modifications: We reserve the right to update or modify this Refund and Return Policy at any time. Changes will be posted on this page, and the effective date will be updated accordingly.
Notification: Significant changes will be communicated through our website or directly to our customers.

By making a purchase on Giool, you agree to this Refund and Return Policy. We appreciate your business and are committed to providing you with a satisfactory shopping experience.

Thank you for shopping with us!